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A Few Steps To Improve Your Customer
Service...
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Optimum service at minimum cost. All
organizations have one thing in common,
they care about their customers.
Providing a highly efficient service
might eliminate queues but it also
reduces profit margins. On the other
hand, poor service through keeping
people waiting is a stressful
environment that will also lead to less
income. The key is to find the correct
balance between the customer service
offered and the cost of providing that
service. Satisfing customers at an
acceptable cost.
Operating Flexibility
Q-Matic System can be set to operate the way you want. You can set
standards for the waiting time, give
priority to certain customers or provide
the same level of service to everyone.
Q-Matic allows you to implement your
customer strategy. However, the system
will always propose the most
cost-effective way of operating. Many Q-Matic
installations have been shown to have
very short payback times, making them a
justifiable investment. Customer service
can be profitable.
Customer
Service
As customers arrive they simply take a
ticket and enjoy the freedom of not
having to stand in line. Choosing the
wrong queue becomes a thing of the past.
Customers may take the opportunity to do
other business or even go for a coffee.
The system automatically calls the
customer who then has the undivided
attention of the staff.
Surveys show that customers value
privacy and confidentiality. Most
organizations ensure that they have
statistical feedback. But very few know
how long their customers have been
waiting or how many customers left
because they become tired of waiting.
The Q-Matic system monitors all
customers movements: the time they
arrive, when they are called by a staff
and when the transaction is completed.
The system generates valuable
information and operating statistics.
This information is available in graphic
form or as a printout.
Cost - Effective Customer Service
Management can observe customer flow in
relation to the number of staff that are
on duty and the predetermined service
standard. Any deviation can be corrected
immediately. Management can use the
Staff Scheduling Program to forecast and
optimize the number of staff working at
particular times of the day. They can
also see how customer waiting is
affected by staff shortages.
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